Microsoft surface book 2 overheating. I seriously need any help.

Microsoft surface book 2 overheating It bothers me most when I am using Microsoft Whiteboard with the surface pen. On the left side bar select "Windows Updates". Jan 3, 2019 · I bought a 13 inch surface book 2 around june last year. Out of date software can cause overheating issues. Jul 17, 2020 · Selecting the "Recommended" Power mode seems to have mitigated the overheating issue for me. From what I could read in the forums anyone with a surface book 2 has been scammed. May 29, 2019 · My Surface Book 2's fan turns on loudly and the display gets very hot whenever I have it connected to my Surface Dock. Microsoft has made it harder to disable Cortana - frustration is that Microsoft gives you what they want instead of what I want. Nov 20, 2019 · Hi, I have already opened a few UserVoice entries that detaching my SB2 device is not possible. Aug 8, 2018 · Dear Microsoft . If that doesn't work, here's how to make sure your Surface turns off completely: Press and hold down the power button until your Surface restarts and you see the Windows logo screen (this takes about 20 seconds), then release the power button. Also attached to dock 2 is Ducky one 2 keyboard (front USB C) External SSD (back usb a) Webcam (back usb a) Usb c to hdmi to samsung monitor Hello Team,We have recently procured 5 Surface Book 3 (15 inch) & one of the machine is misbehaving with heating issue & Fan also makes noise. Right-click Microsoft ACPI-Compliant Control Aug 31, 2021 · I received my first Surface Book 2 in 2017 at the Microsoft Store, when I was 16-17 years old. Just concerned about my Surface Book 2 I got home from Uni tonight to find out that my Surface Book 2 13" was busting its chops on overdrive after remembering shutting it down completely at the end of my tutorial Dec 30, 2017 · The old Surface book with the swollen battery problem was replaced, so I cannot show it here, but you can search for 'Surface book swollen battery' image on the net. Based on the description you posted, you have an issue with Surface book 2 wherein the battery only lasts 20 minutes. I have noticed that the laptop gets quite hot (I mean really hot) when it's charging despite it being idle or when doing high-intensity work. I'm concerned it's going to damage the display. Manually install drivers and firmware. Additionally, the article provided steps to set the Hibernate times but the surface book 2 does not have this setting available under advanced power options. However, I also noticed some issues with heat released from the laptop while charging. nothing worked. Game was running fine, but the Feb 23, 2021 · I had this exact issue just four days ago, I was close to throwing my Surface Book 2 out the window. This thread is locked. Have had my surface book for 3 years now and have been very happy with it's performance using it primarily for digital artwork and photo editing. CPU at below 99% (recom. The issue is that most laptops have both the GPU and CPU in the base (Surface Book dGPU is only in the base) and ventilation is almost always out of the back of the laptop. Press and release the power button to turn your Surface back on. Apr 19, 2019 · my new surface book 2 is overheating Microsoft Surface 2 shuts down suddenly after a few minutes while overheating rapidly This phenomenon has been occurring to my Surface Book 2 over the past couple months. I've had some overheating experiences with my old Surface Laptop 3, and now my Surface Book 3. I found this MS Community forum post: Sep 20, 2017 · My surface book gets unusually hot and the battery life decreases significantly for example it last 2 hours when i watch a movie with suggested brightness and also Jun 13, 2020 · Speaking of cooling pads I have seen people buy the Arctic USB fan for the surface book or surface pro because the air intakes are placed in an area where the fan can access and boost the air intake. I closed my surface book 2 and left it closed for an hour. I spent about an hour on a call with Microsoft just now to work through troubleshooting steps I've already attempted in hopes that I can get some Dec 25, 2018 · I own a Surface Book 2. Iv tried the 'Surface diagnostic tool' and shows no issues but there certainly is. Thanks for reaching out to Microsoft Community and posting your inquiry. Jul 30, 2020 · I have bought several Surface computers 2 books and 3 surfaces for family and kids there study always premium models, I supported Windows phone bought premium phones as well, thinking back I feel like an idiot, Microsoft screwed us with the Windows phone no longer supported, now they are screwing us with the Exploding Surface Battery letting us Oct 1, 2018 · My Surface Book 2 13. Avoid using it on soft surfaces like beds or couches, as they can obstruct the fan and cause overheating. My wife plays a lot of Microsoft Solitaire and after a few games the monitor turns off. Just to set expectations if you call into support and start discussing internal temperatures they will not be able to help. 5” i7-8650U, 8GB RAM, 64-bit Surface Book 2 When playing Minecraft or Fortnite my computer gets very hot, even with the use of a cooling pad and setting in game graphics to low. The CPU/iGPU in the screen is passively cooled "fanless" The result is if you doing long of CPU intensive application the computer overheat and throttle down. Feb 25, 2018 · Hi Peter, That was strange. I mean 90c hot. Surface Diagnostic Toolkit: Run the Surface Diagnostic Toolkit. ) Press and hold the power button on your Surface until the screen turns off (about 30 seconds), then release it. Aug 15, 2018 · Hey everyone, I've recently purchased a Microsoft Surface Book 2 13. So I bought (and it arrived today) a Surface Book 3 (13. Microsoft’s premium PC asked buyers to pay $1,149, minimum, for a Surface Book 2, and up to a whopping $3,300 for a top-of-the Aug 22, 2023 · Additionally, try also to check for the Surface drivers' health through the Surface app and run the Surface Diagnostic Toolkit on the device to run some system checks and repairs then see if the behavior improves. ) Same thing happening to my new Surface Laptop Go 2. 5" i7 32 gb model and have experienced BSOD and overheating issues with this Microsoft provided replacement. Original by design. I've been using my Microsoft Surface Book for a good amount of time not, but I've been really frustrated whenever my laptop crashes due to heat. I wonder if other Surface Book gets this hot. HWInfo: Idle Temps - CPU 70 to 75 degrees with a high of 95 degrees - GPU 0 degrees Gaming on Nov 28, 2017 · Let's look into this overheating concern. My typing was delayed and I found that odd. Updates have fixes to common problems, or issues. Check what is the current OS Build of your Windows version by going to Settings > System > About. 39 GHz (stuck). 5” surface book 2 heats up to 77C. The core would heat up progressively, causing a sudden shut down every now and then. When connected to the base, battery 1 sometimes states that it is not charging (Screen will still be extremely hot). The 2nd month Nvidia start to disappear from time to time, run diagnostic updated windows, and all the crap you put in the forums. Nov 12, 2024 · Causes Of Overheating: Understanding The Root Of The Problem. microsoft. Surface Book connected to Surface Dock. Under what I would call extreme load, the 7700hq inside of that machine would never reach more than 90c, and even 90c was rare. . Open Task Manager by pressing Ctrl, Alt, and Esc. You should see the Surface logo. Expand Batteries. I encountered the shutdowns doing the following: I took it out of the box, put it to charge, and began the setup process. 5 inch is that the Tablet part has no fan. Aug 22, 2020 · My Surface Book (i7 6600 - 2. If it gets too hot, it will shut down the tablet instantly and will not turn on until it cools The subreddit about everything in the Galaxy Book family. I went laptop shopping for quite a while and after trying almost every major brand I'm happy to report that I'm settled on the SB2. Nov 27, 2018 · Does not heat up when the surface is charging and completely off as expected. It is normal for the Surface to become warm when under normal use with several applications running for extended period, but the device should still be running fine. We have done below troubleshooting steps. g surface pro 7, laptop 3, book 3) as they have newer processors. The 1st month it worked perfectly. If you're located outside United States, see Global Support . The Surface Dock 2 features an active cable head and power delivery of 120W to host which is twice that of Surface Dock 1 at 60W, these two factors contribute to an increased temperature of the Surface Connect connector head during charging. This works, but would still contribute in warming up the tablet portion. Select Uninstall device. During the first 24 hours, the device is automatically checking for and installing updates to the OS and to apps. Aug 6, 2018 · Surface Book 2 GPU Overheating Issue So I've been very happy using my device for the last month, but when i started to play games on this laptop, i notice that the temperatures get really hot. Check what is the current OS Build of your Windows version by typing winver on the search bar near the Windows logo. 5 plug. The Surface Book 2 kept the copper plate design but had the fan removed. Jun 25, 2019 · I have a 13. I have had it for 2 months now. According the Microsoft website, it should be able to run editing software smoothly- one of the main reasons I bought the Surface Book 2- which I assume would not include overheating. I was very excited with this device until I noticed the first problems. See Creating and using a USB recovery drive for Surface - Microsoft Support. A video from Linus tech tips says that there were a batch of surface Apr 1, 2023 · I use a Surface Book 2 that I connect to the Surface Dock 2 in order to use an external monitor (that I need for work). The climate here is hot, and I've been having issues with my surface book overheating. I'm worried. I have the i7 dgpu non performance base surface book. Used for both personal and business it runs 95% of the time via a Surface Dock and external monitor with bluetooth ARC mouse and Surface keyboard in both locations. I realized it's just the laptop overheating 200F+ and thermal throttling. msi then Restart. Logitech Bluetooth mouse connected to Surface Book. I noticed this when I decided to play a game and I had my laptop plugged in (using the official charger) and in "Best Performance" mode. Turned it on to present at a seminar and the machine was so slow it was unusable, looking in the process manager the CPU was running at 0. help Dec 18, 2022 · Hi, I got a Microsoft book 3 last year around the holidays and it has worked great until this last week. You should see the Microsoft logo. I seriously need any help. Oh and this is the last two things I was told: 1. 6 GHz, 16GB of RAM) battery is expanding and splitting the display screen from the chassis in the tablet/screen portion of the Surface Book. Apr 8, 2018 · Hi, currently i was using Surface Book 2 just for taking note and looking through internet in the tablet mode. Ugh!!! Feb 12, 2020 · I have tried "Microsoft technical support" which takes me round the garden to end up nowhere. I get similar results when the microsoft photos program is running. This is outrageous as they have basically put a meaningless I have the Surface Book 3 13. Mar 17, 2019 · I was running Photoshop on my Surface Book 2 in Tablet mode with a stylus. Jul 5, 2021 · Eg My surface Book 2 has 1, the Pro 7 has 2. It has never happened in my old surface book 1. So here's a (working) suggestion to reduce the laptop from overheating: Aug 20, 2022 · Just finished spending quite a bit of time trying to resolve a massive overheating issue and wanted to share my findings to help others experiencing the same problem. The screen of my Surface, becomes extremely hot, almost too hot to handle on its own. So, due to the excessive form of tablet/screen of SB2, it's really hard to open it and replace the thermal paste compound. See my recent post about overheating on zoom, which people said was the problem. I recently purchased a surface book 2 and I have noticed a major overheating problem. Its too hot to touch and it happens when the charger is plugged in and Aug 6, 2020 · Surface book 2 15 Intel i7 GTX 1060 16gb ram 500 SSD. With respect my compliant is "My Microsoft charger lead melts and the Surface 2 i7 gets very hot until the machine gives uncertain results. Any would be better than whatever Microsoft provides to there products. Is there a way to solve this? Nov 27, 2023 · Thank you for posting in Microsoft Community. In our case, the Surface Book’s ventilation is in front of the screen. The best option to make Nvidia back was to go tablet mode and Sep 4, 2019 · Thank you for reaching out Surface Community. Jun 8, 2020 · Has anyone out there been experiencing overheating problems with their i7 Surface Book? I bought a new Surface Book 512GB i7 in August 2017 for about $2,700. Help? Lori I have a book 2 currently (had a Book 1 with the same problem though) and I love so much about it except that the screen gets very hot and has started to develop yellow/red splotches on the screen. Like unbelievably hot to the touch. Thanks for posting your concern here. The secret for Surface Book 2/3 especially 13. Dec 5, 2017 · Just to clarify, were you able to perform the steps on the link provided above?. However, if that doesn't work, one more thing I can recommend you do is to back up all your important data and then reset or restore your Surface: Jul 1, 2018 · Two days ago, my 13. I wanted to know if anybody else has experienced or know of the following issue. You can manage Surface Book 2 power settings when lid is closed, you can follow these steps: Go to Windows Settings, then click or tap System; On the left pane, tap or click Power & sleep Jul 21, 2020 · 2. 04 on Surface Book 2. Jun 2, 2021 · Hi guys, So recent firmware update as documented here to UEFI is preventing me from undervolting my surface book 2 via throttlestop. I absolutely LOVE my computer but obviously the overheating is an issue. 5", i7, 16GB RAM, 256GB SSD). After an hour i felt the back of the screen portion and it was extremely hot where the CPU is. I don't use any heavy programs, and the biggest one I run is google chrome. This computer was purchased in fall 2016 so it is almost four years old. Mar 3, 2021 · Lastly, Windows 10 64-bit OS is pre-installed in Microsoft Surface Book 2. Now, after only one hour connected to the docking station, I've noticed the screen is Aug 2, 2021 · Over the last 1-2 weeks I had begun disabling startup events. I had the keyboard plugged in to my Like the title suggests, my Surface Book 3 is overheating quite significantly, to the point where I have to unplug it and detach the screen and let it cool off for 5-10 minutes before using it again which is quite frustrating and quite concerning considering this was a pretty expensive laptop and is already having an issue 5 months post-purchase. The computer began to overheat and there was a lag in the program and then the program crashed. 0)' Right-click > Properties > Power Management > then UNTICK "Allow the computer to turn off this device to save power". You can refer customers to public information on adherence at Safety Information . I would like to share my experience with Surface Book. It started with overheating during Zoom calls and eventually transitioned to overheating whenever I used the laptop while it was charging. It overheats while charging on sleep mode and the fan can be heard spinning furiously. Jun 19, 2017 · Hi, Several factors like memory-intensive apps or hardware-related problems can cause overheating issues on your Surface Book. Mar 31, 2017 · So to be clear, the surface book is only running the drawing program and duplicating the screen. We'll look out for your reply. Feb 4, 2020 · I have had the same issue. For hardware issue, kindly contact Microsoft Surface Support to seek options for your device or to set up a possible exchange. And the processor become very laggy, even youtube video will spike. Epson printer connected to Surface Dock USB port. com Aug 15, 2019 · I've tried all the troubleshooting steps that I can think of. Feb 10, 2018 · Have you experienced a shutdown or screen/display issues when the Surface overheats? We recommend that you ensure that the latest updates are installed, and check the task manager to verify if there are apps or programs running in the background that could cause the heat issue. May 29, 2023 · Go to Download driver and firmware for Surface, choose Surface Go. Oct 1, 2020 · Hello community, I am really worried about my surface book 2. Jul 15, 2024 · Just because your device is getting warmer than normal, doesn’t mean it’s overheating or dangerously hot. When I disconnect it, the machine starts to calm down and the fan goes down to a gentle roar. Follow the instructions to check for Jun 17, 2022 · I noticed an older thread on this subject, but it is currently locked. This post is going to be filled to the brim with sarcasm. 2: Update drivers and firmware. I wish you all the best and keep safe! Kind regards, Lavenia Hello Anusha Sirimanna,. Go to Download driver and firmware for Surface, choose (your Surface model) then click Download. Then click the gear icon labeled settings. I tried setting the game options to lowest, but to no avail. First things first, if you have a GPU in the base, the heat from it will go below the screen and exhaust out around the folded space. It complies with the user-accessible surface temperature limits defined by the International Standards for Safety (IEC 60950-1 and IEC 62368). It was previously set to "Best performance" when plugged in but "Recommended" when unplugged (I have never experienced the overheating issue while unplugged), so I thought it was worth a try based on feedback on the Surface Book 2 found here: link Aug 11, 2020 · Press and release the power button to turn your Surface back on. Open Device Manager, expand Battery. Surface devices adhere to all laws and guidelines related to temperature and thermal. A subreddit for the Microsoft Surface family of products. Attached is a picture of the processes and temps. Dec 10, 2022 · Yes, you can use the Surface Book 2 whichever mode you prefer. See this page for reference: Fix common Surface problems using the Surface app and Surface Diagnostic Toolkit - Microsoft Support Aug 23, 2020 · Since updating to 2004 on August 11th, the fans on my SB 2 run extremely loudly and the unit gets extremely hot within minutes of playing any Roblox game. After you set up a device for the first time, several things are being completed in the background. Thank you! Jun 19, 2020 · My Surfacebook 2 15 inch laptop made an update back on 10th June 2020 and has been overheating ever since. Additionally, I am getting roughly 4 hours of battery life on a full charge even while on recommended power settings, which is odd because I was getting over a 10 hours a week ago. As a result the laptop has severe heating issues, and greatly underperforms to boot. Keep us posted of the outcome. Once disabled the issue went away. May 20, 2016 · I recently bought a Surface Book - 16GB, i7 processor. Has no such problem charging while working on the machine though. Update today. i5 went extremely hot while in laptop mode on my desk. After about 10 minutes of doodling my 13. I do not know what the temperature range safe for the battery, but I try to avoid heat as much as possible on any li-ion battery of mine. If it says " Restart Required" you need to update the software. 0. msi file that matches your current OS Build and click Next. I began to notice that the device wouldn't After doing a fair bit of research I found that I'm not the only one who's facing overheating issues on the Surface Laptop Go. Place it on a flat, hard surface to allow proper airflow. Jun 7, 2014 · I have the First Surface (RT) and whenever I plug it in to charge, within about 15 minutes it gets incredibly hot. Oct 15, 2022 · I think I've got a defective surface book 2 15-inch (I got the model with all the bells and whistles, cost me AU$4,710 at the time of purchase in 2018). (going on almost 2 years now of sb2ing) since the new 2004 update, my surface book 2 heats up in sleep mode, and when I log back into the machine the fan fire up really loud for 30 secs or so. It displays a big white thermometer icon and turns off. May 27, 2020 · Surface Book 3 13" is badly designed, MS did exactly the same mistake than the surface book 2 13". I have recently purchased a surface book 2 (13" i7/GTX1050) It seems that every time I reboot the machine or sometimes just come out of sleep mode the graphics card disappears. My original Surface Book which has a fan in addition to the plate runs up to 100 degrees with enough Chrome tabs opened (around 10). This covers internal components(CPU/GPU)and external(case) temperatures. In the tablet unit, the center area and lower half of the back case seem to be the hottest, and eventually the upper portion gets hot, which is where the pouch form Li-ion battery is. Jul 4, 2018 · A device that is truly overheating will shut down and display the thermometer icon. 5. After downloading, run and install the . Surface Dock plugged in. After the installation is complete, restart the Surface Book 2 and check your Surface again for any anomalies. at high performance it eats away at the battery even plugged in it has trouble keeping itself cool w/ all the components crammed into the tablet portion By reducing "peak" performance you can avoid both 1 & 2 Jun 20, 2016 · Hi, I got my surface book a few days ago and thought i'd test out a game. The dedicated gpu is barely used, but the base is significantly warm, at least 40 degrees i would say. I have noticed my Surface Book 2 overheating with fans running so loud especially Oct 19, 2018 · Surface Book 2 overheating Okay so I know the Surface Books have an issue with overheating. I have 2 external monitors connected to my dock: 1) Ultrawide (3440x1200) 2) Full HD (1920x1080) The fan noise is extremely loud. Apr 7, 2020 · Press and release the power button to turn your Surface back on. I absolutely love the design and the ability to detach and use it as a light-weighted tablet. ) Press and release the power button to turn your Surface back on. Apr 25, 2018 · hello, thank you for your reply! my power mode was already at the lowest setting ("best battery life"). Reinstall Battery Drivers. SB3 connected to dock 2, to external monitor. I also try not to put it on the bedspread or something that can block the fan, but it heats on a smooth surface as well. The only program that was open when it went to sleep was edge. I actually returned mine because it kept overheating playing Forza 7, and the screen would turn black with a white thermometer icon and then turn off. In the last couple of hours I have encountered 5+ shutdowns due to overheating. " Aug 6, 2019 · Thanks in advance for looking. Open Device Manager. You can check a few things to verify. What is the overheating problem in Surface Book 2? The heating problem is generally when the heat is increased in excessive amounts in your Microsoft Surface Book 2. Nov 17, 2017 · If you look at the Surface Book's cooler design you will know why. To fix the overheating issue, it’s crucial to understand the root cause of the problem. So now what? I now have a surface book 2 that overheats when browsing XD HAHAHA $2400 down the drain. When the Surface is in sleep mode it is possible there a many apps still running in the background and w hen the temperature gets high, the thermometer icon is designed to drop down to prevent overheating. It tends to happen while it is charging, but for the price that I paid for a "high-quality product," I shouldn't have to worry about this issue. Sep 27, 2024 · Download Surface Book 2 Drivers and Firmware from Official Microsoft Download Center. I have had my Surface Book (gen 1) since January of 2016 and had absolutely no problems with it until fall semester of 2019. Oct 29, 2021 · I have had this problem with 2 surface computers and both were traced to Cortana. This only happens when better performance mode is on and when on battery power, but it causes the battery to die instantly no matter how much charge is has. As the unit gets hotter, performance begins May 17, 2023 · To download drivers and firmware, just see through this link Download drivers and firmware for Surface - Microsoft Support and follow the steps by choosing Surface Book 3. A cooling pad won’t help. Try 2 things, open the task manager, and see what's creating the CPU cycles that's causing the overheating. Kind regards, Marrion Jun 12, 2020 · Microsoft The face of a larger problem. however, two minutes into playing the game, it stops rendering the image smoothly, the commentary is off (e. Jan 11, 2021 · 1: Run Surface Diagnostic Toolkit and check Windows Update . Unless you're okay with the subscription fee of keeping your laptop working properly. I get the below error: The issue is there, because in the. However, I experience overheating for my SB2 just for doing these light task. Jul 31, 2018 · Surface Book 2 Overheating Way too Quickly During Gaming I bought a SB2 13. A couple of times. 5 inch with the Nvidia 1050 GTX. Apr 14, 2020 · Use a USB recovery drive to reset your Surface: Shutdown the Surface; Insert the USB recovery drive into the USB port; Press and hold the volume-down (-) rocker; Press and release the power button; When the Surface logo appears, release the volume-down (-) rocker; Surface will start the recovery software on the USB recovery drive Apr 16, 2018 · I was using my surface book to write an article in Edge. Of course, I contact Microsoft support. First of all, my old Surface Laptop 3 back in March: Fan would run so loudly under "Better or Best Performance" power modes, and eventually overheat to the point of the laptop smelling like burnt electronics Hi JuanGiardini,. We suggest you perform a long press shutdown on your Surface Book 2. When I first started up my new SB3 and updating the windows 10, I encountered a sudden shut down due to high temperature. Read Also – How to install Ubuntu 18. Aug 7, 2018 · Hi. Surface devices are equipped with an overheat protection. the base above the keyboard is NEVER warm in windows, but even idling in lubuntu it becomes warm. DO NOT BUY A SURFACE BOOK of any generation. When I put it into performance mode the laptop gets extremely hot. I've done all the updates and checked the firmware. Just press and hold the power button for around 10 seconds or until the device shuts down. The Surface Book 2 has two long-standing problems. Aug 14, 2018 · This article did not describe a problem with it overheating in sleep mode. my surface book 2 runs very hot with linux both the clipboard and the base run very hot running lubuntu with jakeday's kernel. I have been monitoring the device with HWMonitor during the same 1-2 weeks, the device on many occasions has reached 90-100 degrees C. To check if the Microsoft Surface Book 2 is up to date press the windows key. The screen is a little bit bent at the right top corner and as known this devices suffers from the coil whine issue, but it worked great. Its hot to touch and draw. May 13, 2022 · My Surface Book 2 is overheating and I think it might need new thermal paste, is it possible to replace? - Microsoft Surface Book 2 Dec 19, 2019 · Hi alanbloom,. 86-3480 I am getting thermal throttling on 2 of the cores and running at 99 degrees C when running Microsoft Safety Scanner 1. Let’s work together in finding the best solution to this Sep 3, 2020 · Hi, Mariam McFalls! Thanks for reaching out to Microsoft Community and posting your concern regarding the Surface Dock 2's connctor. You have to either disable Turbo Boost (that is your CPU running at 100% speed)/cap max. My surface is up to date and has had this issue for a long time. Currently 8/19 are disabled and only 3 high impacts remain; Surface DTX, Microsoft Onedrive and Dropbox. Jun 12, 2020 · I was forced to update my Windows 10 back on 10th June 2020 and after updating I have noticed a huge issue with heat. , I hear the Sep 23, 2020 · A hairline crack appeared on my surface book 2 screen right from the top of the camera to bottom right side. I should be able to get it replaced but I am pretty tired of this happening and don't want to have my third computer go out like this. The resulting heat may damage the internal components of the Laptop and it can also cause a battery draining issue in your laptop. If your Surface Book 2 is used under Consumer/Personal, you may refer to this page for the Surface Diagnostic Toolkitand choose the Surface Diagnostic Toolkit for Windows 10 Home or Windows 10 Pro under item number 2. Microsoft needs to address this issue and provide a fix for all that own the Surface Dock 2. 2, click on the battery icon and change it from "best performance" down to "best battery life" (if that's still a Windows feature in 11, I'm in 10 still) Mar 25, 2022 · Go to Download driver and firmware for Surface, choose Surface Book. If that doesn't work, use this two-button shutdown process to make sure your Surface turns off completely: 1. I've run the Surface Diagnostic Toolkit, I've tried manual fan control programs, I've tried reinstalling Windows (for unrelated issues), I don't think I have a virus, I've even called Microsoft support, and I don't know what to do. It was my first personal laptop, and I took the device care very seriously, heeding Microsoft's recommended use cleaning dust and never keeping my device plugged in past 100% (as recommended and advised by MS). Click the restart button under the prompt. After what felt like an eternity of them just doing simple stuff or optimization which did nothing. Having got there I discovered that this service centre did not exist. Every time I have left my surface book unattended, folded shut (sleep mode), it begins to heat Apr 28, 2018 · Hello, I recently purchased a Surface Book 2 i7 256 GB 13. Anyone else have this issue? Nov 24, 2018 · We also suggest you to perform a long press shutdown on your Surface Book 2. 5 in surface book 2 started to experiencing overheat on the top of base. Please let us know if you want to proceed. My previous Surface Books had typical overheating issues, but I've never had it happen while the machine was shut off. 3001. Then click the link next to Surface Go 2 then click Download on the next page. Is there a internal fan in this surface book 3 for cooling down? Jul 4, 2019 · Press and release the power button to turn your Surface back on. Break-in period. - Firmware & Sep 5, 2019 · I think like car problems Microsoft should be forced to disseminate regular maintenance updates on their products. For me if I watch videos or play games and experience the same problem. Is that normal ? Or i should take for warranty. Choose the . Tracking temperatures with HWiNFO64 v5. The CPU in the Laptop Studio 2 generates way more heat than the chassis can dissipate if it's running full-blast all the time. Just a heads up, your device may become very warm during normal use. Jul 22, 2020 · Surface book 2 issues; graphics card disappearing and overheating in sleep mode. Logitech sound system connected to Surface Dock through 3. There aren’t any vents on the bottom of the SB2 15” for the cooling pad fan to inject cooler air into. Aug 16, 2020 · Recently I replaced my Surface Pro 4 due to overheating and bulging of the screen for a brand new Surface Book 3. The device complies with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950-1). It's essentially a piece of copper covering the CPU, and a heat pipe. Jan 17, 2021 · Over the last few weeks the battery in the base of my Surface book 2 has been dying very quickly. This also includes the previous generation Notebook series, and ATIV series. Even the Laptop 5 overheats if you crank up the performance, and the CPU in the Laptop Studio 2 draws nearly triple the wattage of the Laptop 5's CPU. 2. It has been like this since I got and I am a little worried leaving it on unsupervised, in case there is a fault. Lately, when the laptop is connected to the dock, the laptop screen gets crazy hot. It was not plugged into the charger. Then click the link next to Surface Book 2 then click Download on the next page. Here are some common causes of overheating in Surface Pros: Dust buildup: Dust accumulation in the vents and fans can block airflow, causing your device to overheat. Dec 2, 2020 · Restart the Surface after installing updates. That should never happen. Restart your surface and tell us if the issue persists. My Surface Book 2, that I bought in late 2018, no longer seems to have a function fan. There would times that the device would warm up specially under a heavy load or used while charging. Feb 6, 2024 · Ensure that the ventilation openings on your Surface Laptop 2 are not blocked. To assist you better, please provide the following information: Mar 3, 2021 · What is the overheating problem in Microsoft Surface Book 2? The heating problem is generally when the heat is increased in excessive amounts in your Microsoft Surface Book 2. Hello Everardo, Good day! The higher support review the request however they can only see an option to proceed on the Out of warranty replacement. Update drivers and firmware. I just bought a Surface Book 3, and in the two weeks that I've had it, this has happened twice: the laptop is powered down and charging, and suddenly gets hot to the touch, won't power on, etc. External HP monitor connected to Surface Dock through display port cable. Mar 19, 2019 · Surface Book Overheating Issue. I mean the whole purpose to using the external hdmi was so that I don't use the surface book's CPU to do the streaming. I reported this failure of the Surface Book to Microsoft and was told to take the Surface Book to Microsoft Repair Centre in Hong Kong. See: Buy Microsoft Surface 127W Power Supply – Microsoft Surface. I was not Aug 26, 2020 · So I've had this current surface book 2 (replaced from another defective unit) for the past year. as for the minimum requirements, FIFA 15 should easily run on this laptop, according to the specifications. Thank you for reaching out to Microsoft Community. Here is the argument: How long do we have to replace the thermal paste? I have a warranty of 2 years with FNAC in France, but they refuse to do the replacing procedure for SB2. Go to Download driver and firmware for Surface, choose Surface Book 3 then click Download on the next page. Replacement cost applies to out of warranty device and for further assistance. Dec 13, 2022 · A recovery drive image lets you reset your Surface to its factory settings and can help you troubleshoot and fix problems with your Surface device. If that doesn't work, here's how to make sure your Surface turns off completely: Press and hold down the power button until your Surface restarts and you see the Windows logo screen (about 20 seconds), then release the power button. 2 days ago · Microsoft has pushed an update several months ago that has disabled undervolting on ALL Surface products due to the Plundervolt vulnerability even though a lot of Surface devices aren't even affected to begin with (e. I was convinced there was dust blocking airflow and my machine was doomed. I would like to know whether my new surface book 3 is normal or not? I got this surface book 3 last week. I was shocked and searched online if anyone else is facing similar issues and found out that for the last couple of years so many faced the same issue. You can also check here for more information. I had 4 tabs open. Aug 24, 2021 · Restart the Surface after installing updates. Dec 30, 2017 · My last laptop before the surface book 2, was an alienware 13 r3. See full list on support. However recently I have been experiencing heating issues where by a thermometer image would appear on screen upon shutting down. I spent the day watching YouTube videos yesterday and my Surface Book got as hot as a frying pan. This includes the Galaxy Book, Galaxy Book2, Galaxy Book S, Galaxy Book Ion, and Galaxy Book Flex. 5 inch, i7, 16GB Ram a few weeks ago. @80%) or buy an external fan to cool the CPU, that is blasting air to the back of the Tablet portion Feb 4, 2018 · This same issue has occurred with another drawing program as well, Sketchbook Pro, but its overheating is not as bad as Photoshop. This, however, would not work on Surface 2 as the only opening for air is in the very back which is unaccessible especially when the lid is open Nov 19, 2023 · Also, regarding with the concern in using the 127watts power supply which is basically for the Surface Book 3, the 127watts power supply is compatible with other Surface devices including the Surface Book 2. Right-click on Microsoft Surface ACPI-Compliant Control Method Battery. and 2, tablet portion spreads heat and dissipates through the back, so pointing a fan towards the metal part helps it further, hope you tried that first. g. May 17, 2019 · As the title says, I think my Microsoft Surface Laptop 2 is overheating, for no apparent reason. On all of the 'USB Root Hub (USB3. It has horrible thermals and throttles like crazy even when using chrome. Aug 18, 2020 · Amazing product. It was fallout 4 on the lowest settings, and the resolution was low at something like 1400x900. Make sure the Surface is plugged in. i5-6300U, 8GB RAM, Intel HD Graphics 520, NVIDIA GeForce 167K subscribers in the Surface community. I'm concerning about a potential problem in the battery. I'm currently using a Surface Book 2 thats close to 4 years old, and am working internationally with very limited access to money or repair shops (god forbid a microsoft store). Jan 24, 2018 · If the lid of the surface book 2 is closed and put into standby, my laptop will keep heating up until it powers down due to overheating. Each of the now 5 15" surface books (my 4 exchanges and the demo at the Microsoft store) can't do even simple tasks without reaching 100c. This may be caused by the battery driver being corrupted or this is already an issue on the hardware on the battery life. Jun 17, 2021 · It is already my second surface book 3 unit - after dealing with the same issue with the previous one, Microsoft sent me the replacement, but I got the same issue with it again. vadp mynp cqljhsx qklh yfcn qpnfv fhwdr affq vjxz ptwtg